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How Coastal Bank Made Coverbase the System of Record for Third-Party Risk, and Passed a Regulatory Exam Because of It

How Coastal Bank consolidated third-party risk management in Coverbase, earned regulator trust in AI-driven analysis, and expanded the program across the bank.

Case Study4 Min Read

How Coverbase Transformed Third Party Risk Assessments for Nationwide

Customer story

Case Study14 Min Read

Case Study: Rewriting the Risk Playbook Through AI-Enabled Third-Party Risk Management

In today’s highly interconnected financial ecosystem, banks rely more than ever on third-party vendors, platforms, and service providers to remain competitive. But with that reliance comes risk—especially in the banking sector, where compliance standards are high, customer trust is paramount, and operational resilience is non-negotiable. Managing this risk is not just a matter of vendor due diligence; it involves safeguarding the institution’s reputation, ensuring regulatory alignment, and maintaining the integrity of the financial system itself. For institutions such as the General Bank of Canada (GBC), the challenge of scaling securely with partners required a new playbook—one driven by automation, intelligence, and integration.

Case Study4 Min Read

How General Bank of Canada Streamlined Risk Management and Unlocked Growth

Building a Scalable Risk Management Program GBC’s reliance on manual processes was unsustainable as it aimed to become a partnership superpower in open banking. Historically, the bank struggled with resource-intensive document reviews, slow onboarding times, and inconsistent risk assessments due to variability in human judgment. “We would have had significant delays and been unable to scale,” said Laura Valente, Chief Privacy Officer & Non-Financial Risk Manager. “More importantly, the business would have started seeing risk management as a blocker, leading to potential regulatory and reputational risks.” By adopting Coverbase, GBC eliminated these inefficiencies. “We went from a 2D to a 3D perspective,” noted Adam Ennamli, Chief Risk Officer. The platform provided a centralized repository for vendor risk data, reducing reliance on spreadsheets and disparate systems. Coverbase’s AI capabilities helped GBC proactively identify risk trends and monitor third-party relationships in real time rather than relying on static, point-in-time assessments.

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